Product Warranty Terms and Conditions

For Products Sold Under the RISCO and MAXWELL Trademarks

These Product Warranty Terms and Conditions (these “Terms”) constitute a binding agreement between MAXWELL INTEGRATION COMPANY LIMITED. a company incorporated under the laws of Thailand with juristic person registration number 125545008518, having its registered office at 615 Jitt-Uthai Building, Ramkhamhaeng Road, Hua Mak Sub-district, Bang Kapi District, Bangkok, Thailand (the “Company”), and the purchaser of the Products or the person registering the warranty who has clicked to accept these Terms (the “Purchaser”). These Terms shall apply to products sold under the Risco and Maxwell trademarks by the Company or by its officially appointed authorized dealers (the “Products”).

Please read these Terms carefully and in their entirety before clicking to accept and registering the product warranty. By clicking to accept, the Purchaser acknowledges that the Purchaser has read, understood, and agreed to be bound by each and every provision of these Terms.

1. Scope of Warranty

1.1 The Company warrants only Products sold under the Risco and Maxwell trademarks, which shall include automation products (Automation) sold under the Risco trademark, for a period of 3 (three) years commencing on the date of completed work handover or the date on which the Purchaser makes full payment of the final installment, whichever occurs first (the “Warranty Commencement Date”). The date of completed work handover shall be determined by reference to the work handover document, delivery note, or other evidence of acceptance signed or acknowledged by both parties, and the date of final installment payment shall be determined by reference to the payment receipt records of the Company or its officially appointed authorized dealer. In the case of a general product purchase not involving milestone-based work handover, the warranty period shall commence on the date stated in the tax invoice or proof of purchase. For the purpose of determining whether any product falls under the Risco or Maxwell trademark, the trademark appearing on the product itself, its packaging, or the manufacturer’s product documentation shall be conclusive.

In the event that the Purchaser is unable to produce proof of purchase, a work handover document, or evidence of payment, the Company shall calculate the warranty period from the date of manufacture indicated on the product or verifiable from the product’s serial number, plus a period of 90 (ninety) days, or the Company reserves the right to refuse warranty service where the origin of the product cannot be verified.

1.2 This warranty covers only defects arising from the manufacturing process or defects in materials, provided that the Product has been installed, used, and maintained in accordance with the manuals, specifications, and instructions of the manufacturer. The Product must be installed and operated within the environmental conditions, temperature, humidity, and operating parameters specified in the manufacturer’s technical specifications. Use of the Product in conditions exceeding such specifications shall fall outside the scope of this warranty, unless the Company has conducted a site survey and confirmed the suitability of the installation environment in writing prior to installation.

1.3 Where the Company, upon inspection, determines that a defect falls within the scope of this warranty, the Company shall repair the Product, replace the defective parts, or replace the Product, as appropriate to the nature of the damage, by reference to engineering principles, recognized technical standards, and the manufacturer’s technical specifications, so as to restore the Product to its intended functional condition.

1.4 Where the Company, upon inspection, determines that the Product cannot be repaired to its normal working condition, the Company shall replace the Product with the same model, or with a model having equivalent or superior features, functionality, and technical performance, by reference to the manufacturer’s technical specifications, product datasheets, or engineering documentation.

1.5 Where the original model has been discontinued (End of Life: EOL), spare parts are unavailable, stock is unavailable, or the manufacturer has ceased product support (End of Support: EOS), the Company shall procure a substitute model, provided that such substitute shall have overall features, functionality, and technical performance equivalent to or superior to the original Product. Equivalence shall be determined by reference to the manufacturer’s technical specifications, product documentation, and verifiable engineering principles.

1.6 The equivalence of any substitute product shall be assessed on the basis of material factors including, without limitation, functionality, performance, compatibility with the existing system, electrical characteristics, product standards, and other relevant technical attributes, and shall not be determined solely by reference to model name, year of manufacture, external appearance, color, price, or commercial value.

1.7 The replacement of a Product with a substitute product pursuant to Clause 1.4 or Clause 1.5 shall not entitle the Purchaser to claim the latest model, a higher-priced product, additional features, or accessories not included in the original Product, unless otherwise agreed in writing between the parties.

1.8 This warranty covers the Product itself only and does not include labor charges, service charges, travel expenses, transportation costs, equipment rental, scaffolding rental, aerial work platform (boom/cherry picker) charges, or any other expenses, unless otherwise expressly specified by the Company.

1.9 This warranty does not cover any product, equipment, fixture, component, accessory, attachment, or part sold under any trademark other than Risco and Maxwell, notwithstanding that such product or equipment may have been sold or installed by the Company, or installed together with, connected to, or operated in conjunction with Risco or Maxwell Products within the same system. Products sold under other trademarks shall be subject to the warranty terms and claim procedures of their respective manufacturers or distributors. The Company shall, however, be pleased to provide reasonable assistance in coordinating such claims.

2. Onsite Service

2.1 The Company shall provide Onsite Service free of labor charges, service charges, and travel expenses for a period of 1 (one) year from the Warranty Commencement Date under Clause 1.1, provided that such entitlement shall apply only to work performed during the Company’s normal business days and hours as set out in Clause 2.7, and shall not include the expenses referred to in Clause 1.8, Clause 2.8, and Clause 2.9.

2.2 The entitlement to service free of travel expenses under Clause 2.1 shall apply to service locations (the Product installation site) situated not more than 50 (fifty) kilometers, measured one-way from the point of origin to the service location, from the Company’s place of business or from the premises of the officially appointed authorized dealer responsible for the service on that occasion. The Company shall designate the responsible service unit for each service visit at its reasonable discretion.

2.3 Distances shall be calculated based on the shortest actual driving route as determined by the digital mapping system used by the Company as its reference. Where the service location is situated more than 50 (fifty) kilometers away (measured one-way), the Purchaser shall be responsible for travel expenses in respect of the excess distance only, calculated on the basis of the excess distance for both the outbound and return journeys (round trip), multiplied by the per-kilometer rate published by the Company, or as otherwise agreed in writing prior to commencement of the work. By way of illustration: where the service location is situated 70 kilometers away, the excess distance is 20 kilometers, and the Purchaser shall be responsible for travel expenses in respect of 20 × 2 = 40 kilometers.

Furthermore, where a service visit necessitates overnight accommodation, or involves special travel expenses such as ferry charges, boat fares, or any other special means of transportation (if any), the Purchaser shall be responsible for such accommodation and travel expenses as actually incurred, provided that the Company shall submit an estimate of such expenses to the Purchaser for approval prior to commencement of the work.

2.4 Upon expiry of the said 1 (one) year period, the Purchaser shall continue to be entitled to the product warranty for the remainder of the 3 (three) year warranty period, provided that the Purchaser shall be responsible for labor charges, travel expenses, transportation costs, and other expenses relating to the provision of service.

2.5 The Company may first provide service by way of Remote Support in order to diagnose or resolve issues preliminarily. Where an issue is resolved without the need for a site visit, such Remote Support shall be deemed to constitute the provision of warranty service.

2.6 The Company shall determine the appropriate mode of service by reference to the nature of the issue, safety considerations, engineering suitability, and the effectiveness of the resolution. The Company may require that the Product be returned for inspection prior to any onsite attendance where the Company considers this to be the more appropriate course.

2.7 The provision of service free of labor charges, service charges, and travel expenses under Clause 2.1 shall apply only to work performed during the Company’s normal business days and hours, being Monday to Friday, 08:30 to 17:30 hours (Thailand time), excluding public holidays and holidays announced by the Company. Where the Purchaser, or the rules and requirements of the installation site, require work to be performed outside such days or hours — including, without limitation, work at night, on Saturdays, Sundays, or holidays, or during plant shutdown periods — the Purchaser shall be responsible for overtime charges, after-hours service charges, and related additional expenses, at the rates published by the Company or as otherwise agreed in writing prior to commencement of the work, notwithstanding that such work falls within the warranty period or the Onsite Service period under Clause 2.1.

2.8 Where the Product is installed in a position or area with restricted access — including, without limitation, heights beyond the reach of the service technician’s standard ladder, areas requiring scaffolding, aerial work platforms, lifting machinery or other elevation equipment, confined spaces, or areas requiring any other special equipment or measures for access — the Purchaser shall arrange for such equipment, together with a qualified operator (where applicable), to be ready prior to the appointment date, or shall be responsible for all rental, installation, dismantling, and related costs. Such costs shall in no circumstances fall within the scope of the warranty or the free Onsite Service under Clause 2.1.

2.9 Where the installation site imposes specific rules or requirements for work attendance — including, without limitation, pre-entry safety training, work permits, the presence of supervisors or safety watchers, special personal protective equipment, certification documents, medical examinations, additional insurance, or escorted site access — the Purchaser shall notify the Company of such requirements in advance of the appointment, and shall be responsible for the associated costs, fees, and any additional labor or service charges arising from the time required to comply with such requirements, at the rates published by the Company. Where the Purchaser fails to give such advance notice and the Company is thereby unable to perform the work on the appointment date, Clause 6.2 shall apply.

2.10 The Onsite Service under these Terms is provided by prior appointment, subject to service queue availability and the readiness of both parties. It does not constitute a Service Level Agreement (SLA), and shall not be construed as any guarantee of response time or time to resolution, nor does it include the provision of substitute equipment during repair (loan units). Where the Purchaser requires guaranteed response times, regular after-hours service, loan units during repair, or scheduled preventive maintenance, such services may be provided under a separate Maintenance Agreement pursuant to the Company’s proposal.

2.11 For the purpose of prompt diagnosis and resolution of issues under Clause 2.5, the Purchaser shall provide reasonable facilitation of remote access to the system, including, without limitation, authorizing network connections, coordinating with the Purchaser’s information technology department, or designating an onsite contact person. Where Remote Support cannot be provided by reason of restrictions on the Purchaser’s side, the Company shall schedule an onsite attendance at the installation site in accordance with this Section.

3. Service Request Procedure

3.1 The person requesting service must present verifiable proof of purchase.

3.2 The person requesting service must provide the product model, serial number, a description of the fault, the installation location, together with photographs or such other information as is necessary for diagnosis of the issue.

3.3 The Company may request that the Purchaser carry out preliminary checks or tests in accordance with the instructions of the service department before the Product is accepted for inspection or before a site visit is arranged.

3.4 Where, upon inspection, the Product is found to be in normal working condition, or the issue is found not to originate from the Product (No Fault Found: NFF), the Company shall be entitled to charge inspection fees, labor charges, travel expenses, and other expenses actually incurred, at the rates published by the Company.

3.5 Where the damage is found to fall outside the scope of this warranty, the Company shall notify the Purchaser of the details and the applicable charges before proceeding.

4. Warranty Entitlements

4.1 The product warranty and the Onsite Service are separate and independent entitlements. Entitlement to one shall not give rise to entitlement to the other.

4.2 The repair of a Product, the replacement of parts, or the replacement of a Product shall not cause the warranty period to recommence, nor shall it extend the original warranty period.

4.3 The warranty attaches to the Product itself. The person requesting service must hold verifiable proof of purchase.

5. Warranty Exclusions

This warranty shall not cover any of the following:

5.1 Installation or use of the Product otherwise than in accordance with the manufacturer’s manuals or specifications.

5.2 Modification, alteration, repair, or change to the Product by any person not authorized by the Company.

5.3 Damage caused by dropping, impact, accident, or misuse.

5.4 Damage caused by voltage drop, overvoltage, power surge, lightning, short circuit, or an electrical system that does not conform to the manufacturer’s specifications.

5.5 Damage caused by water, moisture, chemicals, dust, insects, rodents, or animals, provided that this exclusion shall apply only where such conditions exceed the manufacturer’s environmental specifications for the relevant Product model.

5.6 Damage caused by fire, flood, earthquake, natural disaster, or force majeure.

5.7 Removal, alteration, or illegibility of the serial number or warranty sticker such that verification is not possible.

5.8 Damage caused by use of the Product in conjunction with equipment that does not conform to the manufacturer’s specifications.

5.9 Damage to data, software, firmware, or system configurations.

5.10 Consumable items, including, without limitation, batteries, fuses, lamps, connecting cables, or materials subject to wear and tear through ordinary use, except where the failure results from a manufacturing defect.

5.11 Any product, equipment, fixture, component, or accessory sold under any trademark other than Risco and Maxwell, as provided in Clause 1.9, including any damage to Risco or Maxwell Products caused by a defect or malfunction of any product or equipment sold under such other trademarks.

6. Expenses Borne by the Purchaser

6.1 Where, upon inspection, the damage is found to fall outside the scope of this warranty, the Purchaser shall be responsible for inspection fees, labor charges, spare parts costs, travel expenses, transportation costs, and other related expenses, at the rates published by the Company.

6.2 Where the Company attends the site on the scheduled date and time but is unable to perform the work by reason of the Purchaser’s unavailability, absence from the premises, inability to access the installation area, or any other cause attributable to the Purchaser, the Purchaser shall be responsible for the travel expenses and other expenses actually incurred.

6.3 The submission of a claim, the delivery of a Product for inspection, or the exercise of any warranty right shall not entitle the Purchaser to withhold, delay, or refuse any payment that has fallen due, except as otherwise provided by law.

6.4 The service rates, excess travel charges, after-hours work charges, and other rates published by the Company pursuant to these Terms shall be made available on the Company’s website and shall be provided to the Purchaser upon request. Before undertaking any chargeable work, the Company shall in every case submit a cost estimate to the Purchaser for approval.

7. Limitation of Liability

7.1 The Company’s liability under this warranty shall be limited to the repair of the Product, the replacement of parts, or the replacement of the Product in accordance with these Terms.

7.2 The Company shall not be liable for any indirect damage, consequential damage, loss of data, loss of profits, loss of revenue, business interruption, or any other consequential loss arising from the use of, or inability to use, the Product, except where such liability arises from the Company’s willful misconduct or gross negligence, or where liability is imposed by mandatory provisions of law.

8. Warranty Registration and Acceptance of Terms

8.1 The Purchaser may register the product warranty through the channels designated by the Company, and must provide information that is accurate, complete, and true, including the Purchaser’s full name or juristic person name, contact details, product model, serial number, date of purchase, installation location, and proof of purchase.

8.2 Clicking to accept these Terms through the online registration system constitutes a lawful expression of intent to accept each and every provision of these Terms, and shall be binding to the same extent as a signature affixed to a written document. The Company shall retain records of such acceptance, the date and time of acceptance, and the version of the Terms in force at that time, as evidence.

8.3 Where the person registering acts on behalf of a juristic person or another person, the person registering represents and warrants that he or she is duly authorized to act on behalf of such person.

8.4 The provision of information that is false, inaccurate, or materially incomplete may result in the termination of warranty entitlements or the refusal of service.

8.5 The Company shall collect, use, and process the personal data of the person registering only to the extent necessary for warranty registration, the provision of services, and related communications, in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand, with further details as set out in the Company’s Privacy Policy.

8.6 The 3 (three) year warranty under Section 1 and the Onsite Service entitlement under Section 2 of these Terms are privileges granted by the Company to Purchasers who register the warranty and click to accept these Terms within 60 (sixty) days from the Warranty Commencement Date under Clause 1.1. Where registration is not completed within such period, the Purchaser shall retain such rights as are conferred by law, and the Company may, at its discretion and on a case-by-case basis, grant the entitlements under these Terms where the Purchaser produces verifiable proof of purchase.

9. General Provisions

9.1 The determination of the cause of any defect and the assessment of warranty entitlement shall be made in accordance with engineering principles, recognized technical standards, industry standards, and verifiable technical data of the manufacturer.

9.2 The Company reserves the right to amend or revise these Terms as it considers appropriate, provided that the terms applicable to each Product shall be the version of the Terms accepted by the Purchaser as at the date of warranty registration.

9.3 If any provision of these Terms is or becomes void or unenforceable, such provision alone shall be ineffective, without prejudice to the validity and enforceability of the remaining provisions.

9.4 These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand.

9.5 Nothing in these Terms shall limit or exclude any right of a Purchaser who is a consumer under the laws on consumer protection, the laws on liability for damage arising from unsafe products, or any other applicable law. Where any provision of these Terms conflicts with any such right, that provision shall apply only to the extent not contrary to such law.

9.6 These Terms are made in the Thai language. Where these Terms are translated into any other language and any inconsistency arises between the versions, the Thai language version shall prevail.